Ten years, limited, and specific

What is covered

For 10 years from delivery, Thaw covers manufacturing defects in the mattress and a visible sag of more than 2.5 cm that is not caused by the base. The remedy is repair or replacement of the defective part, at our option. Shipping of that remedy is free in the countries we serve.

What is not covered

Normal life is not a defect.

• The cover’s softening, pilling, or a loosened zipper after ordinary use
• Stains, burns, cuts, liquids, and mold
• Sag from a base with gaps wider than about 7 cm, or from a frame that itself bends
• Comfort preference. That is what the 100-night trial is for.
• Pillows, toppers, protectors, and bedding, which carry a 2-year defect warranty and no sag cover

How to ask

Write to [email protected] with the SKU from the law label, the delivery date, and photographs of the sag with a straight edge in the frame. We will say yes or no against the terms above, not against a mood.